We accept the following international credit cards and virtual cards:
• PayPal Express
Please note that some banks charge transaction fees on credit card purchases. You will have to check with your individual bank for details.
Confirmation of Your Order
Upon placement of Your order, We will send an order confirmation. This also confirms that We have received your order. If You have not received an order confirmation from Us, please verify that You have completed the payment process.
You will receive an automated confirmation e-mail from Us when Your order has been shipped that includes relevant tracking information. Domestic orders are fulfilled through Australia Post or courier, with an estimated shipment time of 5-10 business days.
To ensure Your delivery arrives to the correct destination and on time, please ensure that someone is available to sign (if required) and collect the delivery.
Shipping and Delivery
At this time, The Australian Food and Fragrance Company ships merchandise to locations within Australia and selected international destinations only. The risk of loss and title for all merchandise ordered on this website pass to You when the merchandise is delivered to the shipping carrier.
Refunds, Replacements and Returns
The Australian Food and Fragrance Company reserves the right to offer or refuse refunds, replacements, credit or otherwise, for products purchased by You from Us, at Our discretion. Refunds, product replacements, credit or otherwise will only be considered by The Australian Food and Fragrance Company should a claim be made for such refund, product replacement, credit or otherwise, by the purchaser of the product(s), within 14 days of purchase date of those product(s).
Neither We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at Your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this website meet Your specific requirements.
Unauthorised Use of this Website
Unauthorised use of this website is expressly forbidden and may give rise to a claim for damages and/or be a criminal offence.
Advertising and Links to Other Websites
From time to time, this website may also include advertisements from third parties, or links to other websites. They do not signify that We endorse the website(s) or advertisement(s). We have no responsibility for the content of the linked website(s) or advertisement(s).
All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Australian Food and Fragrance Company. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Australian Food and Fragrance Company or any third party, except as expressly granted herein.
All content appearing on this website is provided under agreement by the Copyright owner(s) of that content, or is the property of The Australian Food and Fragrance Company (Copyright © 2017 The Australian Food and Fragrance Company). All rights reserved. As a user, You are authorized only to view or print (without distribution to third parties) content on this website. Copying or distributing content on this website to third parties is forbidden, without the express and written permission of The Australian Food and Fragrance Company.
The Australian Food and Fragrance Company respects Your privacy. We do not sell, rent or loan any identifiable information regarding Our customers to any third party. We may use and share aggregated information when it enables Us to improve and enrich Our product and content offering. Any information You give Us is held with the utmost care and security. If We decide to modify Our Policy, We will post a new Policy on Our website changing the date in the last paragraph of such Policy. Therefore, We invite You to consult this Policy from time to time in order to familiarise Yourself with any changes. The terms of this Policy are without prejudice to any contractual terms You may enter into with Us, which shall prevail over the terms of this Policy.
How we Collect Information and How We Use It
Personal Account Information: Your name, delivery address, telephone number, email address, credit card details and special delivery instructions help The Australian Food and Fragrance Company to deliver Your Folk order on time to the correct location. We confirm by email the items in Your order, and the delivery address. A Customer Service Representative may contact You by telephone or email to resolve any questions We might have about Your order. The Australian Food and Fragrance Company does NOT keep any credit card details once Your order has been processed. The Australian Food and Fragrance Company will NOT reveal Your personal information to any third party without Your express permission.
USE OF OUR WEBSITE BY MINORS
Minors are not eligible to use Our services and We ask that minors do not submit any personal information to Us. If You are a minor, You can use this service only in conjunction with Your parents or guardians.
CURRENCY OF CONTENT
The content of the pages of this website is for Your general information and use only. It is subject to change without notice. Policy date 01 June 2017.